5 THINGS YOUR INSURANCE COMPANY
MAY SAY AFTER AN ACCIDENT
After an accident, you look to your insurance provider for advice. Unfortunately, the advice they give you is not always in your best interest.
1. “THAT SHOP ISN’T IN OUR PREFERRED NETWORK”
Insurance companies use the word “preferred” to describe shops that have entered into a contractual agreement with them in exchange for referrals.
Describing these insurance network, or “Direct Repair Program” shops as “preferred” suggests that they are selected for superior quality. In reality, insurance company profits are the priority with these shops.
Preferred shops have been found to use cheaper parts, and to skip procedures that are needed to keep your vehicle safe. Don’t choose a shop that insurance companies prefer. Choose a shop that prefers your interests, over your insurance company.
2. “IF YOU TAKE IT TO THAT SHOP, WE CAN’T GUARANTEE THEIR WORK”
This is a common, and blatantly misleading statement. In our experience, it is the shop that provides the warranty on the work, not the insurance company. At JBS Collision, we provide a lifetime guarantee on all of the work we perform, regardless of the insurance company.
3. “THE CHARGES AT THAT SHOP ARE HIGHER AND YOU MAY BE RESPONSIBLE FOR THE DIFFERENCE “
99.9% of the time, the initial insurance estimate on repairs is inadequate. When our factory trained and certified technicians perform an in-depth analysis of the damage, they prove what is necessary to properly and safely repair your vehicle. This is part of the process and insurers will DELAY, DENY, and DEFEND their inadequate cost estimate to try to save money. JBS Collision will provide you and the insurer with all supporting documentation to justify a safe and proper repair.
4. “CLAIMS TAKE LONGER TO SETTLE AT THAT SHOP.”
In our experience delays in the claims process result from a strategy employed by insurance companies to delay and deny justified claims. Sometimes, they will even say “If you use that shop, we can’t get someone out for several days, but if you use our preferred shop we’ll have someone there start on it right away.”
This is just another tactic insurance companies use to skirt anti-steering laws, and pressure policyholders to a network shop that will use cheap parts and skip procedures.
5. “THEY’RE CHARGING FOR PARTS AND PROCEDURES THAT AREN’T NECESSARY.”
When you hear this statement, be aware that insurers are just trying to avoid fulfilling their obligation to you, the policyholder, to restore your vehicle back to pre-accident condition. The worst part about this is that using inferior parts and skipping procedures has been proven to compromise the safety of your vehicle, to say nothing about the loss of resale value.
Preferred shops will often bow to insurance company pressures to use interior parts, whereas our factory-trained and certified technicians insist on repairs that fully restore the safety systems of your car.
Insurance companies use these statements to intimidate you. They want to scare you into going to a shop that cares more about their profits than they do about your best interests.
DELAY DENY DEFEND
Now that you understand the motivations behind these statements, you’re better equipped to make the right choices after an accident. If you have any questions, or would like to know more please call us at 410.643.9555.
Crystal McGinn -SBE-February 13, 2023JBS is top notch, great customer service and amazing work, I wouldn't take my vehicle anywhere else!!
jennifer boulayJanuary 12, 2023I brought my 2021 Yukon in for some body work back in December. The whole process for repairs was amazing, from start to finish. They were organized and super helpful/ knowledgeable with the aspects involving insurance. The work done on my Denali was superior. They paid attention to every detail and made sure my vehicle was repaired and operating perfectly before returning it. I have to specifically give the ladies in the office a giant shout-out. Angel and Carly (and any others I may be missing) were the best communicators on the progress of my vehicle. They didn’t mind my husband calling and driving them crazy to check on the car ;) During one conversation I was even asked, “How was your weekend?” I mean come on, that is so nice!!!! :) They kept in touch the entire process and were just really cool! I also felt at home the two times a had to visit the office. Hopefully it doesn’t happen soon, but my husband and I will surely use JBS next time we need work done on a vehicle! This place is a class act! Jen Boulay
Melissa SaboOctober 21, 2022JBS made my fender look like new after some hit my parked car. It looks amazing. I will certainly return to them if I ever need any work completed on my car again. Not only does my car look perfect again, they are amazing individuals to work with. Kind and caring. Thank you for everything JBS!
Dave and GingerOctober 19, 2022Our back window got damaged and we went to JBS. They made a really difficult day a lot easier, by fixing the issue right on site. I met the owner and thanked them for helping us out!
Christine ClowOctober 17, 2022Top of the line work!
Katherine MiegelSeptember 29, 2022This place is great from the awesome ladies out front to the excellent detailers and body repairmen in the shop. Been there twice. Once to repair door dents and once to install pinstripes and sand out some scratches. Both times the work was perfect. The staff were friendly and professional. I highly recommend this body shop.
Bill MartinSeptember 12, 2022Recently had some painting/clear coating done on my corvette. Not only did a great job but customer relations are an important part of their service. They have repaired 4 vehicles for us over the last many years and the overall service has always been outstanding. Bill Martin
eric taborSeptember 8, 2022Over the last 18 years, I have taken all of my vehicles that have suffered accident damage [4 of 5 visits NOT our fault :) ]. The service at this facility is exceptional. They specialize in higher end vehicles, and have always done a fantastic job. They treated our Toyota RAV 4 Limited with the same attention to detail as our Lexus GS and Acura TL-SHAWD. In all cases, it was like the accident never happened. All of the staff there, Angel, Shawn, Aspen, Paul, Danny and the rest are highly professional, warm and gracious. They help make a frustrating experience so much easier to get through. They also go to bat for you when the insurance company of the fellow that rear-ended you, is trying to get away with using non-OE parts. I highly recommend them and will continue to go there for any future needed repairs! And congrats to them on their new name JBS Collision Centers! Kudos to an exemplary organization!
Owen BeAugust 3, 2022Very friendly people. Danny the manager was very nice and cool